Detailed rules and restrictions. Please review the complete rules and restrictions listed below. When you purchase the package, you agree to these rules and restrictions.
Rules and restrictions:
GENERAL PACKAGE RULES & REGULATIONS
- Prices for vacation packages are subject to change without notice, and reservations are based on availability. Tripmasters.com reserves the right to correct an error in any price prior to your departure. The vacation package price does not include ground transportation unless otherwise specified in your itinerary or selected.
- Your credit card will be charged for the indicated amount only when all air, hotel and services are confirmed.
- Your credit card statement may reflect two entries, one from the airline and one from us but always for the same total package price.
- In the event we cannot reconfirm your room before the airfare we quoted expires then we will issue the air ticket with the airline with your credit card to give us another 24 hours to confirm accommodations. Unfortunately some airline fares do not allow us to hold a seat at a certain price unless it is ticketed by a certain time limit. Airlines only give us 24 hours to void a ticket that has been issued. In the unlikely and unfortunate event that we had to issue the ticket to give us more time and we still could not obtain the room you wanted then the airline or us will refund you the full amount within 3 business days depending on whether the credit card merchant was us or the airline.
- If a debit/ check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
- A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith"), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
- No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel are confirmed until a required payment is received.
- All travelers must travel on the same itinerary.
- Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticketless travel).
- Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page.
- If your air itinerary cannot be e-ticketed, we must issue paper tickets and we will ship the travel documents via Fedex (standard fees apply). We will add the appropriate shipping charges to the cost of your trip. Please note: additional fees apply for Saturday, early morning delivery or other situations. Additional fees apply for international shipping as well.
-If the Airline you are booked on should go out of business, Tripmasters.com will do everything possible to help you to recuperate the money and rebook your flights; however, any increase on fares is passenger’s responsibility.
- Vacation packages are provided by Solar Tours Inc. with whom tripmasters.com is affiliated.
-Our agents cannot be expected to know all documentation requirements for your trip. You are responsible for checking with the appropriate consulate and respective authorities. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors travelling alone or with only one parent.
REVISIONS
- If you change your vacation package, you will have to pay the revision fee specified below. You will also have to pay for any increase in price resulting from a change to your package.
- Some airline tickets cannot be changed.
- All revisions are subject to availability.
- Revisions to vacation package reservations are allowed up to 7 days prior to departure
REVISION FEE SCHEDULE
- Any revision to a vacation package will be subject to a fee of $50 per reservation.
- All airline ticket revisions are subject to a change fee of at least $150 per person in addition to the Tripmasters.com revision fees shown above.
CANCELLATIONS
- If you cancel your vacation package, you will have to pay a cancellation penalty. The amount of the cancellation penalty depends on how many days in advance of your scheduled departure date you cancel your package, the hotel and airfare you purchased, and the travel dates. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Hotels and airlines have different cancellation penalties according to type of airfare ticketed, dates of stay at hotel and others. For example, hotels have stricter cancellation penalties during high season dates such as peak winter, Thanksgiving, Christmas, New Years, etc., special events, etc. In general air ticket cancellation fees are at least $150 per person and most times not refundable. Following are the cancellation fees we will charge IN ADDITION to any airline or hotel cancellation charges.
Cancellation fees (in addition to any airline and hotel cancellation fees):
-30 days or more prior to departure: $25 per passenger
-Within 30 days prior to departure: $50 per passenger
REFUNDS
- Applications for refunds, if permitted, must be made in writing within 30 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded.
- Tripmasters.com will not refund unused or partially used features including such items as insurance, hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
- Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by overbookings. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises.
- We will not refund any money due to passengers arriving late for check-in. Passengers should plan to check in 3 hours prior to scheduled departure time.
AIRLINE CHANGES, CANCELLATIONS & REFUNDS:
- Tickets are NOT refundable. Changes will be permitted as long as the reservation has been canceled 48hours prior to departure.
- Ticket exchanges must be made prior to the original departure date.
- Most airlines tickets can be exchange up to one year from the ticketed date.
- All ticket status must be open in order to process an exchange.
- Airline change fees apply according to the airline fare rules plus any fare difference that may increase. Change fees vary between airlines. - All exchanges must be submitted to Tripmasters.com. Exchange can not be made online. You must contact one of our agents in order to assist you.
- Tripmasters.com do not control the fees set by the airline and have no authority to waive them.
- Some tickets do not allow any changes, even with a fee.
- If the ticket permits changes here are some general restrictions:

• You cannot change the name on an airline ticket or give the ticket to someone else to use.
• You cannot exchange a ticket from one airline to another.
• Airlines will not allow the ticket to be reused if the original reservation was not cancelled before the departure date.
• Unused tickets can be exchange up to one year from the ticketed date, provided that the original reservation was cancelled before the departure date.
• If you have a paper ticket, you must send the ticket to our office. We cannot process the exchange until we receive the original ticket. Ask for instructions on exchanging a paper ticket.
• If you are in the middle of your trip you can contact the airline directly to change your ticket. The airline will provide you with instructions on exchanging your original ticket when you confirm your new itinerary.

AIRLINES SCHEDULE
It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date (outbound and inbound). We are not responsible for airlines schedule changes. The airline has the right to adjust/change and cancel flights up to the day of departure.
We are not responsible for any misconnections that the airlines might cause. We are not liability for cancelled flights, flights that are missed or flights with misconnection due to any airline scheduled changes. We are not able to compensate for hotel overnights if such may occur due to an airline schedule change. It is your responsibility to coordinate with the airline directly any changes that might affect your travel.
If the airline is providing a full refund due to major schedule change; you will be responsible for the purchase of the new ticket with another carrier. Money transfer from airline to another is not allowed. Airline refunds take between 6-8 weeks.
Observations:
Our site may offer you the lowest deal available, but in some extreme cases the system might generate an usual itinerary. Such as switching of one airport to another or changing airlines between connections.
With these particular itineraries we strongly recommend that you have a minimum of 4 hours to make your connection time. If you are willing to accept the itinerary as shown then you will be solely responsible for any flight schedule changes given by the airline, misconnections, or any other event that might effect your itinerary.
FINAL PAYMENTS
- No changes can be made to a booking prior to final payment being received.
- Travel Insurance coverage will not cover our internal cancellation fees.
- Tripmasters.com has the right to cancel the booking in the event of non-payment or payment dispute.
- We only accept credit cards issued in the US.
STAGGERED PAYMENTS
-The fact that we allow clients to pay in parts is irrelevant to these terms and conditions. The obligation for the client to us is the whole amount of the booking at the time of booking regardless how much of the booking has been paid to us. Cancellation penalties will be based on the whole amount of the booking not on partial payments processed at the time of cancellation. If the cancellation penalties exceed what we have been paid you agree for us to charge your credit card to cover any unpaid cancellation fees.
FLIGHT RULES & REGULATIONS
- Please read all rules and restrictions carefully.
- Flight details, including airlines, aircraft, times, and prices, are subject to change.
- Tickets cannot be refunded, transferred, or exchanged. Tickets are only valid on the dates and times indicated.
ACCOMMODATIONS
Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodations in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel at the destination and not make Tripmasters.com responsible for any financial compensation due to the overbooking situation. For a variety of unanticipated reasons hotels may have to close hotel after we have confirmed and reconfirmed your room. Clients agree to accept the hotel’s relocation alternative accomodations or to cancel their reservation and accept the penalties for cancelling the booking as per our cancellation conditions above. All hotel descriptions reflect the most updated information provided by the property at time of printing. Tripmasters.com cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, Tripmasters.com is not responsible for any charges incurred by the traveler in utilizing such amenities and client agrees not to make Tripmasters.com responsible for the availability and/or accessibility of any and all facilities and services at time of stay. Client will notify any dissatisfaction with rooms or hotel facilities with the hotel’s management during the passenger’s stay and will not make Tripmasters.com responsible for the dissatisfaction.
NOT INCLUDED
- Airport departure or entry taxes not included in ticket taxes. Passengers must pay in cash on location.
- Documentation: All travel documents are the responsibility of the passenger. A passport valid for 6 months from the date of return to the United States is required. Some countries require a visa for U.S. citizens. We urge you to please check specific requirements with the appropriate consulate. Some vaccinations may be required or recommended, check with your health care provider.
- - Additional expenses such as laundry, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature.
- Hotel bellmen and chambermaid service.
- Tips and gratuities of any kind.
TRAVEL INSURANCE
We highly recommend Travel insurance.
You may cancel it within 24 hours of purchasing the program and we will process a full refund of the insurance premium to you.
For coverage information please click here.
RESPONSIBILITY
Tripmasters.com, 8452 South Tamiami Trail, Sarasota, FL 34238, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Tripmasters.com is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Tripmasters.com, since changes in Government regulations and labor agreements cannot always be anticipated in advance. Tripmasters.com is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not drawn to scale.(Terms and conditions are subject to change without notice)