EUROSTAR

Eurostar crosses the Channel Tunnel (Chunnel) and reaches speeds of up to 186 mph. Tunnel time is 19 minutes.

Please be advised that this is not a rail ticket. You will be receiving physical tickets prior to your departure.

Travel Times:

 

London - Paris 2 hrs 15 mins
London - Brussels 1 hr 51 mins
London - Lille 1 hr 20 mins

Accommodations:

First Class

Business Premier: Priority express check-in at the terminals, a dedicated ticket desk for check in, access to the Eurostar Executive lounges where you can book taxi transfers for your arrival in London, Paris or Brussels, wifi access at the terminals, spacious reclining seats with generous legroom and laptop sockets and complimentary newspapers. Included in the ticket price is a 3-course meal served at your deluxe seat with a selection of wines and refreshments. There is also an express business breakfast option (cold choice).

Standard Premier: Spacious reclining seats with generous legroom, complimentary newspapers, and a light cold meal with refreshments served at your seat.

Second Class

Standard: Generous legroom and access to a buffet bar car where a selection of food and beverages are available for purchase.



On board services:

Eating and drinking are permitted on all trains. Most long distance trains offer dining cars. If your train does not have a dining car, it likely offers a buffet bar car. On local trains, there may be an attendant with a snack cart who travels from car to car. Dining cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant.

If you travel with a Premier or Comfort ticket (Club or Preferente class), food and drinks are served to you at your seat or at the dining car or bar car. Travelers in Economy (Turista class) have the option to purchase food and drinks depending on the train.

Bathrooms are easily accessible on all trains and are frequently marked with the letters WC (Water Closet). Usually found at the front or back of each train car, they include a sink, toilet and locking door.

All High-Speed trains are fully heated and air-conditioned. For safety reasons, high-speed trains do not offer the option of opening windows.

On the trains, you will find convenient luggage storage available between cars or in overhead compartments. It's best to clearly label all luggage with your name to avoid any mix-ups.

European trains are very family friendly. Some even have baby changing facilities or family friendly play areas.

Special amenities for disabled travelers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc). Special equipment is also available for use by disabled travelers; the equipment must be reserved locally in advance. Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc).

Conditions of Use:

Check-in procedures: Ticket control and passport checks will occur before boarding Eurostar trains. The Eurostar terminal has dedicated check-in desks and airport style security.

Clients must arrive at least 30 minutes prior to departure of the Eurostar train (10 minutes for Business Premier express check-in).

Immigration: Passenger is responsible for all immigration documentation (identity card, valid passport, visa if necessary) to permit entry into the destination country. If passenger is not a citizen of the European Union, he is required to fill in an Immigration landing card for entry into the UK. These are provided with your ticket or are available at the Eurostar terminals and on board the train.

Miscellaneous:

Seats/couchettes aboard trains are not always numbered consecutively. Passengers will be assigned adjoining seats whenever possible.

Since most trains generally pull into a station in one direction and pull out in another, forward facing seats cannot be guaranteed. If you'd like to change your seat, ask the conductor who can help you to find a new seat.

While there are ATMs located in most major stations, there are no ATMs located on the trains themselves.

Tipping the train staff (other than dining car waiters) is not necessary or customary.

Most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.

General Information:

Dates on train tickets are printed in the European format of date/month. (Example: October 9th will appear as 09/10).

Departure/arrival times on train tickets are printed in military style. (Example: 1:10pm will appear as 13:10).

The term 'coach' on train tickets refers to the train car where your seats are located, NOT class of service.

Class of service is located in a box on the right of the ticket labeled 'class' or 'CL' with either a number 1 or a number 2, indicating 1st or 2nd class.

Train tickets cannot be reserved until 60 days prior to your departure. Once your tickets are reserved they will be sent to you via FedEx.

Passengers MUST have their PAPER TRAIN TICKETS that were received in the FedEx package in order to ride the train. No other documents will be accepted. If you failed to bring these and/or the tickets were lost or stolen, you will be responsible to purchase NEW train tickets locally. There are NO refunds issued in these cases.