Special check-in instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
- Airport shuttle fee: USD 23 per person (roundtrip)
- Pet fee: USD 9 per pet, per night
- Service animals are exempt from fees
- Housekeeping is available for an additional fee
- Rollaway bed fee: USD 40.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 10:00 AM to 6:00 PM.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
- Contactless check-out is available.
On-site payments
Visa, Diners Club, Debit cards, Cash, American Express, Mastercard, USD
Property Facilities
- 24-hour front desk
- Airport transportation (surcharge)
- Area shuttle (surcharge)
- Ballroom
- Banquet hall
- Business center
- Business property
- Cashless transactions are available
- Casino nearby
- Computer station
- Concierge services
- Conference space
- Conference space size (feet) - 1000
- Conference space size (meters) - 93
- Contactless check-out is available
- Daily
- Dry cleaning/laundry service
- Elevator
- Free breakfast
- Free buffet breakfast
- Free self parking
- Free WiFi
- Garden
- Grocery/convenience store
- Hair salon
- Health or beauty spa nearby
- Laundry facilities
- Luggage storage
- Masks are compulsory at the property for guests without full COVID-19 vaccination
- Maximum number of pets per room 1
- Meeting rooms
- Number of bars/lounges - 2
- Number of buildings/towers - 2
- Number of floors - 26
- Number of outdoor pools - 2
- Number of restaurants - 1
- Only dogs and cats are allowed
- Pet-friendly property
- Pet max weight (per pet) in kg is 10
- Pet max weight (per pet) in lb is 22
- Pets allowed
- Pool sun loungers
- Porter/bellhop
- Professional property host/manager
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Proposal/romance packages available
- Reception hall
- Safe-deposit box at front desk
- Sauna
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Shopping center shuttle (surcharge)
- Smoke-free property
- Television in common areas
- Total number of rooms - 225
- Tours/ticket assistance
- Wedding services
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchairs available on site
- Year Built - 1982
Rooms
Deluxe Room, 1 King Bed
1 King Bed
484 sq feet
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Pillowtop bed and premium bedding
Bathroom - Shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
- Air conditioning
- Alarm clock
- Bed sheets not available
- Cable/satellite TV service
- Closed captioned TV
- Daily housekeeping
- Desk
- Desk chair
- Digital TV service
- Free local calls
- Free toiletries
- Free WiFi
- Hair dryer
- Hypo-allergenic bedding available
- In-room safe
- In-room safe (laptop compatible)
- Iron/ironing board
- Laptop-friendly workspace
- LCD TV
- No cribs (infant beds)
- Non-Smoking
- Pillowtop mattress
- Premium bedding
- Premium TV channels
- Rainfall showerhead
- Refrigerator
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Separate bedroom
- Shampoo
- Shower only
- Soap
- Television
- Tile flooring in room
- Toilet paper
- Towels provided
- Wardrobe or closet
Family Quadruple Room
1 King Bed, 1 Twin Bed and 1 Twin Sofa Bed
1 King Bed, 1 Twin Bed and 1 Twin Sofa Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - 2 bathrooms, shower, and rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and laptop workspace; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
- Air conditioning
- Alarm clock
- Bed sheets not available
- Cable/satellite TV service
- Closed captioned TV
- Daily housekeeping
- Desk
- Desk chair
- Digital TV service
- Free cribs/infant beds
- Free local calls
- Free toiletries
- Free WiFi
- Hair dryer
- Hypo-allergenic bedding available
- In-room safe (laptop compatible)
- Iron/ironing board
- Laptop-friendly workspace
- LCD TV
- Non-Smoking
- No rollaway/extra beds
- Pillowtop mattress
- Premium TV channels
- Rainfall showerhead
- Refrigerator
- Room service (limited hours)
- Shampoo
- Shower only
- Soap
- Television
- Tile flooring in room
- Toilet paper
- Towels provided
- Wardrobe or closet
Junior Room, 1 Bedroom, Ensuite
1 King Bed OR 1 Twin Sofa Bed
538 sq feet
1 King Bed OR 1 Twin Sofa Bed
538 sq feet
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Pillowtop bed and premium bedding
Bathroom - Shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Bed sheets not available
Non-Smoking
- Air conditioning
- Alarm clock
- Bed sheets not available
- Cable/satellite TV service
- Closed captioned TV
- Daily housekeeping
- Desk
- Desk chair
- Digital TV service
- Free cribs/infant beds
- Free local calls
- Free toiletries
- Free WiFi
- Hair dryer
- Hypo-allergenic bedding available
- In-room safe
- In-room safe (laptop compatible)
- Iron/ironing board
- Laptop-friendly workspace
- LCD TV
- Non-Smoking
- Pillowtop mattress
- Premium bedding
- Premium TV channels
- Rainfall showerhead
- Refrigerator
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shampoo
- Shower only
- Soap
- Television
- Tile flooring in room
- Toilet paper
- Towels provided
- Wardrobe or closet
Luxury Room, 1 Bedroom, 2 Bathrooms
1 King Bed
646 sq feet
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Bed sheets not available
Non-Smoking
- Air conditioning
- Alarm clock
- Bed sheets not available
- Cable/satellite TV service
- Closed captioned TV
- Daily housekeeping
- Desk
- Desk chair
- Digital TV service
- Free cribs/infant beds
- Free local calls
- Free toiletries
- Free WiFi
- Hair dryer
- Hypo-allergenic bedding available
- In-room safe
- In-room safe (laptop compatible)
- Iron/ironing board
- Laptop-friendly workspace
- LCD TV
- Non-Smoking
- Pillowtop mattress
- Premium TV channels
- Rainfall showerhead
- Refrigerator
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shampoo
- Shower only
- Soap
- Television
- Tile flooring in room
- Toilet paper
- Towels provided
- Wardrobe or closet
Standard Double or Twin Room, 1 Bedroom, Accessible
1 Queen Bed OR 2 Twin Beds
1 Queen Bed OR 2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and wardrobe or closet; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Bed sheets not available
Non-Smoking
- Air conditioning
- Alarm clock
- Bed sheets not available
- Cable/satellite TV service
- Closed captioned TV
- Daily housekeeping
- Desk
- Desk chair
- Digital TV service
- Free cribs/infant beds
- Free local calls
- Free toiletries
- Free WiFi
- Grab bar - in shower
- Hair dryer
- Hypo-allergenic bedding available
- In-room safe (laptop compatible)
- Laptop-friendly workspace
- LCD TV
- Non-Smoking
- Pillowtop mattress
- Premium TV channels
- Rainfall showerhead
- Refrigerator
- Rollaway/extra beds (surcharge)
- Roll-in shower
- Room service (limited hours)
- Shampoo
- Shower only
- Soap
- Television
- Tile flooring in room
- Toilet paper
- Towels provided
- Wardrobe or closet
- Wheelchair accessible