Special check-in instructions
Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 11:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests should arrive at the La Bodeguita dock in Cartagena from 11 AM to 11:30 AM on the day of arrival to board the boat or bus. The boat/bus ride is approximately 1 hour.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
- Airport shuttle fee: COP 300000 per vehicle (one-way, maximum occupancy 3)
- Airport shuttle fee per child: COP 300000 (one-way), (up to 18 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Know before you go
- There is limited hot water on site.
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in is available.
On-site payments
Visa, Diners Club, Debit cards, Discover, Cash, American Express, Mastercard, COP
Property Facilities
- Accessible airport shuttle
- Access to nearby outdoor pool
- Adventure sport property
- Airport transportation (surcharge)
- Beach property
- Beach sun loungers
- Beach umbrellas
- Beach volleyball on site
- Boat tours nearby
- Cashless transactions are available
- Children's pool
- Coffee/tea in common areas
- Concierge services
- Contactless check-in is available
- Designated smoking areas
- Ecotours nearby
- Essential workers only - NO
- Front desk (limited hours)
- Full-service spa
- Garden
- Grocery/convenience store
- Handrails in stairways
- Hiking/biking trails nearby
- Kayaking on site
- Laundry facilities
- Limited hot water onsite
- Luggage storage
- Marina on site
- Multilingual staff
- No elevators
- No rollaway/extra beds available
- Number of bars/lounges - 1
- Number of outdoor pools - 2
- Number of poolside bars - 1
- Number of restaurants - 2
- On private beach
- Pets not allowed
- Picnic area
- Playground on site
- Pool access ramp on site
- Pool sun loungers
- Pool umbrellas
- Professional property host/manager
- Safe-deposit box at front desk
- Scuba diving nearby
- Service animals not allowed
- Shopping on site
- Snorkeling nearby
- Spa property
- Spa services on site
- Television in common areas
- Terrace
- Total number of rooms - 31
- Tours/ticket assistance
- Upper floors accessible by stairs only
- Water skiing nearby
- Wedding services
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Windsurfing nearby
Rooms
Bungalow
1 Double Bed OR 1 King Bed and 1 Twin Bed
323-sq-foot room with garden views
1 Double Bed OR 1 King Bed and 1 Twin Bed
323-sq-foot room with garden views
Layout - Bedroom
Entertainment - Satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, safe, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Room is accessed via exterior corridors
- Access via exterior corridors
- Air conditioning
- Bathrobes
- Bedsheets provided
- Closed captioned TV
- Daily housekeeping
- Desk
- Free cribs/infant beds
- Guidebooks or recommendations
- Hair dryer (on request)
- Hypo-allergenic bedding available
- Individually decorated
- In-room safe
- Laptop-friendly workspace
- Local maps
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Satellite TV service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Towels provided
- Window screens
Grand Studio Suite
1 King Bed
431-sq-foot individually decorated room with ocean and pool views
1 King Bed
431-sq-foot individually decorated room with ocean and pool views
Entertainment - Satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, safe, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Room is accessed via exterior corridors
- Access via exterior corridors
- Air conditioning
- Bathrobes
- Bedsheets provided
- Closed captioned TV
- Daily housekeeping
- Desk
- Free cribs/infant beds
- Guidebooks or recommendations
- Hair dryer (on request)
- Hypo-allergenic bedding available
- Individually decorated
- In-room safe
- Laptop-friendly workspace
- Local maps
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Satellite TV service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Towels provided
Junior Studio Suite
2 Double Beds
431-sq-foot room with pool views
2 Double Beds
431-sq-foot room with pool views
Entertainment - Satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, safe, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Room is accessed via exterior corridors
- Access via exterior corridors
- Air conditioning
- Bathrobes
- Bedsheets provided
- Closed captioned TV
- Daily housekeeping
- Desk
- Free cribs/infant beds
- Guidebooks or recommendations
- Hair dryer (on request)
- Hypo-allergenic bedding available
- Individually decorated
- In-room safe
- Laptop-friendly workspace
- Local maps
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Satellite TV service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Towels provided
- Window screens
Standard Room
1 King Bed
215-sq-foot room with garden views
1 King Bed
215-sq-foot room with garden views
Entertainment - Satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, safe, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
- Access via exterior corridors
- Air conditioning
- Bathrobes
- Bedsheets provided
- Closed captioned TV
- Daily housekeeping
- Desk
- Guidebooks or recommendations
- Hair dryer (on request)
- Hypo-allergenic bedding available
- Individually decorated
- In-room safe
- Laptop-friendly workspace
- Local maps
- Minibar
- No cribs (infant beds)
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Satellite TV service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Towels provided