Special check-in instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 9:30 AM to 9:30 PM.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
On-site payments
Visa, Debit cards, Cash, American Express, Mastercard, COP
Property Facilities
- 24-hour front desk
- Access to nearby outdoor pool
- Airport transportation (surcharge)
- Banquet hall
- Business center
- Children's pool
- Contactless check-in is available
- Contactless check-out is available
- Designated smoking areas
- Dry cleaning/laundry service
- Elevator
- Free WiFi
- Garden
- Laundry facilities
- Luggage storage
- Number of bars/lounges - 1
- Number of meeting rooms - 1
- Number of outdoor pools - 1
- Number of restaurants - 1
- Pets not allowed
- Pool sun loungers
- Professional property host/manager
- Safe-deposit box at front desk
- Sauna
- Service animals not allowed
- Terrace
- Total number of rooms - 108
- Tours/ticket assistance
Rooms
Junior Suite
1 King Bed OR 2 Twin Beds
463-sq-foot room with water views
1 King Bed OR 2 Twin Beds
463-sq-foot room with water views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
- Bathrobes
- Bathtub only
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Deep soaking bathtub
- Free cribs/infant beds
- Free WiFi
- Hair dryer
- In-room safe
- LCD TV
- Minibar
- Non-Smoking
- Phone
- Private bathroom
- Rollaway/extra beds (free)
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Junior Suite (Panoramic)
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed OR 2 Double Beds
441-sq-foot room with lake views
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed OR 2 Double Beds
441-sq-foot room with lake views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Premium Room
1 King Bed OR 2 Queen Beds
269 sq feet
1 King Bed OR 2 Queen Beds
269 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available, bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
- Bathrobes
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free cribs/infant beds
- Free WiFi
- Hair dryer
- In-room safe
- LCD TV
- Minibar
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Premium Suite (Jacuzzi)
1 King Bed and 1 Twin Sofa Bed
463-sq-foot room with lake views
1 King Bed and 1 Twin Sofa Bed
463-sq-foot room with lake views
Layout - 3 bedrooms
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bathtub or shower
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Suite (Imperial Panoramica)
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
Overlooking the lake
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bathtub or shower
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Suite (Suite Imperial)
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
753-sq-foot room with lake views
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
753-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathtub, bathrobes, and a hair dryer
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bathtub only
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Superior Room
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, a hair dryer, and towels
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided