Special check-in instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the Breakfast rate for children 12 years and under. Breakfast for children can be requested onsite for the listed child breakfast fee.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
- Airport shuttle fee: COP 90000 per person (one-way)
- Covered self parking fee: COP 25000 per night
- Pet fee: COP 129999 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 9:00 AM to 6:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
On-site payments
Visa, Diners Club, Debit cards, Cash, American Express, Mastercard, COP
Property Facilities
- 24-hour business center
- 24-hour fitness facilities
- 24-hour front desk
- Airport transportation (surcharge)
- Banquet hall
- Braille or raised signage
- Breakfast available (surcharge)
- Business center
- Business property
- Cashless transactions are available
- Concierge services
- Covered parking
- Dry cleaning/laundry service
- Elevator
- Essential workers only - NO
- Fitness facilities
- Food and water bowls
- Free WiFi
- Full-service spa
- Handrails in stairways
- Laundry facilities
- LGBTQIA+ friendly
- Luggage storage
- Maximum number of pets per room 1
- No accessible shuttle
- Number of bars/lounges - 1
- Number of meeting rooms - 2
- Number of outdoor pools - 1
- Number of poolside bars - 1
- Number of restaurants - 1
- Number of swim-up bars - 1
- Only dogs and cats are allowed
- Parking height restrictions apply
- Pet-friendly property
- Pet max weight (per pet) in kg is 15
- Pet max weight (per pet) in lb is 33
- Pets allowed
- Pets cannot be left unattended
- Pool sun loungers
- Pool umbrellas
- Professional property host/manager
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Safe-deposit box at front desk
- Sauna
- Secured parking
- Self parking (surcharge)
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Smoke-free property
- Spa property
- Spa services on site
- Terrace
- Total number of rooms - 146
- Tours/ticket assistance
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible registration desk
Rooms
Standard Room, 1 King Bed
1 King Bed
284.7 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Daily housekeeping
- Desk
- Flat-panel TV
- Free toiletries
- Free WiFi
- In-room climate control (air conditioning)
- In-room safe
- No cribs (infant beds)
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Separate sitting area
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
Standard Room, 2 Twin Beds
2 Twin Beds
284.7 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Daily housekeeping
- Desk
- Flat-panel TV
- Free toiletries
- Free WiFi
- In-room climate control (air conditioning)
- In-room safe
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Separate sitting area
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
