Special check-in instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Fees
- Airport shuttle fee: USD 400 per vehicle (roundtrip, maximum occupancy 4)
- Rollaway bed fee: USD 75.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Know before you go
- The seasonal pool will be open from January to December.
- Pool access available from 9:00 AM to 6:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 10 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
On-site payments
Visa, Diners Club, Debit cards, Cash, American Express, Mastercard, USD
Property Facilities
- Accessible airport shuttle
- Airport transportation (surcharge)
- Boat tours on site
- Business property
- Cashless transactions are available
- Caters to adults only
- Concierge services
- Daily
- Designer stores on site
- Dry cleaning/laundry service
- Ecotours nearby
- Fireplace in lobby
- Fitness facilities
- Free breakfast
- Free continental breakfast
- Free reception
- Free self parking
- Free WiFi
- Front desk (limited hours)
- Full-service spa
- Garden
- Gift shops or newsstand
- Helicopter/airplane tours on site
- Kayaking on site
- Laundry facilities
- Library
- Luggage storage
- Luxury property
- Minimum guest age is 10
- Multilingual staff
- No cribs (infant beds) available
- No elevators
- Number of bars/lounges - 1
- Number of buildings/towers - 2
- Number of outdoor pools - 1
- Number of restaurants - 2
- Outdoor seasonal pool
- Pets not allowed
- Pool sun loungers
- Professional property host/manager
- Proposal/romance packages available
- Safe-deposit box at front desk
- Service animals not allowed
- Shopping on site
- Smoke-free property
- Spa property
- Spa services on site
- Terrace
- Total number of rooms - 15
- Tours/ticket assistance
- Upper floors accessible by stairs only
- Wheelchair accessible – no
Rooms
Cerro de Oro Grand Master Suite
1 King Bed
Balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- No rollaway/extra beds
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Deluxe Room (San Juan)
1 Queen Bed
161-sq-foot individually decorated room, balcony with lake views
1 Queen Bed
161-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Deluxe Room (San Lucas)
2 Twin Beds
183-sq-foot individually decorated room, balcony with lake views
2 Twin Beds
183-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Deluxe Room (San Marcos)
1 King Bed
161-sq-foot individually decorated room, balcony with lake views
1 King Bed
161-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Junior Suite (San Pablo)
1 King Bed
215-sq-foot individually decorated room, balcony with lake views
1 King Bed
215-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
San Andres Deluxe
1 King Bed
312-sq-foot individually decorated room, balcony with partial lake views
1 King Bed
312-sq-foot individually decorated room, balcony with partial lake views
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
San Francisco Superior
1 Queen Bed
280-sq-foot individually decorated room, balcony with partial lake views
1 Queen Bed
280-sq-foot individually decorated room, balcony with partial lake views
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
San Pedro Jr Suite
1 King Bed
431-sq-foot individually decorated room, balcony with partial lake views
1 King Bed
431-sq-foot individually decorated room, balcony with partial lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- No rollaway/extra beds
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
San Rafael Deluxe
1 King Bed
280-sq-foot individually decorated room, balcony with partial lake views
1 King Bed
280-sq-foot individually decorated room, balcony with partial lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Santa Clara Suite
1 King Bed
517-sq-foot individually decorated room, balcony with lake views
1 King Bed
517-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Santiago Junior Suite
1 King Bed
377-sq-foot individually decorated room, balcony with mountain and partial lake views
1 King Bed
377-sq-foot individually decorated room, balcony with mountain and partial lake views
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- No rollaway/extra beds
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Suite (Atitlan Master)
1 King Bed
484-sq-foot individually decorated room, balcony with lake views
1 King Bed
484-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Suite (San Antonio)
1 King Bed
474-sq-foot individually decorated room, balcony with lake views
1 King Bed
474-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Suite (Santa Catarina Master)
1 King Bed
474-sq-foot individually decorated room, balcony with lake views
1 King Bed
474-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Suite (Toliman)
1 King Bed
269-sq-foot individually decorated room, balcony with lake views
1 King Bed
269-sq-foot individually decorated room, balcony with lake views
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway/extra beds available on request
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided
Villa (Palopo)
3 King Beds
Features a private balcony
Internet - Free WiFi
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Daily housekeeping
- Desk
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- Individually decorated
- In-room safe
- Minibar
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Rainfall showerhead
- Room service (limited hours)
- Shower only
- Slippers
- Towels provided