Special check-in instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 35.19 per accommodation, per night
We have included all charges provided to us by the property.
- Airport shuttle fee: MXN 2000 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
All inclusive details
All-inclusive room rates at Privilege Aluxes Isla Mujeres Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included- Golf green fees
- Use of golf cart
- Use of golf equipment
- Miniature golf
- Motorized water sports
- Sailboats
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Snorkeling
- Tennis lessons
- Tennis racquets
- Windsurfing
- Premium food items
- Premium/non-domestic alcoholic beverages
- Basic alcoholic beverages
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Gratuities
Know before you go
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children 14 years old and younger are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
On-site payments
Visa, Debit cards not accepted, Cash, Mastercard, MXN
Property Facilities
- 24-hour front desk
- Airport transportation (surcharge)
- ATM/banking
- Beach property
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Business property
- Caters to adults only
- Children not allowed
- Computer station
- Concierge services
- Contactless check-out is available
- Daily
- Designated smoking areas
- Dry cleaning/laundry service
- Elevator
- Express check-in
- Express check-out
- Fishing nearby
- Fitness facilities
- Free breakfast
- Free buffet breakfast
- Free WiFi
- Free wired internet
- Full-service spa
- Garden
- Hair salon
- Laundry facilities
- Luggage storage
- Luxury property
- Minimum guest age is 14
- Multilingual staff
- No cribs (infant beds) available
- Number of bars/lounges - 2
- Number of beach bars - 1
- Number of buildings/towers - 6
- Number of floors - 5
- Number of hot tubs - 3
- Number of outdoor pools - 2
- Number of poolside bars - 1
- Number of restaurants - 3
- Number of swim-up bars - 1
- Pets not allowed
- Pool sun loungers
- Pool umbrellas
- Porter/bellhop
- Professional property host/manager
- Reception hall
- Safe-deposit box at front desk
- Sailing nearby
- Sauna
- Scuba diving nearby
- Service animals not allowed
- Snack bar/deli
- Snorkeling nearby
- Spa property
- Spa services on site
- Spa treatment room(s)
- Steam room
- Terrace
- Total number of rooms - 124
- Tours/ticket assistance
- Wedding services
- Well-lit path to entrance
- Wheelchair-accessible concierge desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible on-site restaurant
- Wheelchair accessible path of travel
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Year Built - 2009
Rooms
Aluxes Room
1 King Bed
376-sq-foot room with city views
1 King Bed
376-sq-foot room with city views
Internet - Free WiFi
Entertainment - 40-inch plasma TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Coffee/tea maker
- Daily housekeeping
- Desk
- Dial-up Internet access (surcharge)
- Electric kettle
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- Iron/ironing board
- Minibar (stocked, some free items)
- Non-Smoking
- Phone
- Plasma TV
- Premium bedding
- Private bathroom
- Room service (24 hours)
- Shower only
- Television
- Towels provided
Deluxe Suite Garden View
1 King Bed
990-sq-foot room, balcony with garden views
1 King Bed
990-sq-foot room, balcony with garden views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 40-inch plasma TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Coffee/tea maker
- Daily housekeeping
- Desk
- Dial-up Internet access (surcharge)
- Electric kettle
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- Iron/ironing board
- Minibar (stocked, some free items)
- Non-Smoking
- Phone
- Plasma TV
- Premium bedding
- Private bathroom
- Room service (24 hours)
- Shower only
- Television
- Towels provided
Premium Suite with Whirlpool bath
1 King Bed
1130 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 40-inch plasma TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Coffee/tea maker
- Daily housekeeping
- Desk
- Dial-up Internet access (surcharge)
- Electric kettle
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- Iron/ironing board
- Minibar (stocked, some free items)
- Non-Smoking
- Phone
- Plasma TV
- Premium bedding
- Private bathroom
- Room service (24 hours)
- Shower only
- Television
- Towels provided
Superior Aluxes with Whirlpool bath
1 King Bed
538-sq-foot room with city views
1 King Bed
538-sq-foot room with city views
Internet - Free WiFi
Entertainment - 40-inch plasma TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Coffee/tea maker
- Daily housekeeping
- Desk
- Dial-up Internet access (surcharge)
- Electric kettle
- Free bottled water
- Free toiletries
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- Iron/ironing board
- Minibar (stocked, some free items)
- Non-Smoking
- Phone
- Plasma TV
- Premium bedding
- Private bathroom
- Room service (24 hours)
- Shower only
- Television
- Towels provided