LOST OR STOLEN TICKETS

You must have physical tickets in your possession to board trains in Europe. Failure to hold physical train tickets will result in passengers purchasing new tickets at the train station at their own expense. We will not refund monies for train tickets that have been lost, stolen or left at home.

I left my paper train tickets at home. Can they be reprinted for me?

No. Paper train tickets cannot be reprinted or reissued. Passengers will be responsible to purchase new tickets at their own expense.

I misplaced the printout of my print at home e-ticket. What now?

No problem. You can simply reprint your train ticket from any printer, as long as you can still access the PDF provided to you via email.

French print at home e-tickets can be reissued from a self-service kiosk at the station. You will need the e-ticket number (PNR) as found in your email.

Eurostar print at home e-tickets can be reissued at the station, but there is a 15£ fee per ticket. You will need the e-ticket number (PNR) as found in your email.

All other print at home e-tickets cannot be re-issued at the station.

My print at the station e-ticket was lost or stolen after I printed it. Can I print it again?

No. Print at the station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.