ABOUT PRINT AT HOME E-TICKETS (PAH)

The train ticket is issued as a PDF document, which must be printed from any computer printer prior to boarding the train. In most cases you will be able to print your tickets along with your travel vouchers; however there are some tickets that will be emailed to the passenger directly for printing.

I've bought a print at home e-ticket. What do I need to do before getting on board the train?

You'll just need to print your actual ticket from a printer. The ticket is contained in a PDF document that will be sent to you via email after booking or will be available to print along with your travel vouchers.

I accidentally deleted the email with the link/attachment to print my print at home e-ticket, what should I do?

No worries. You can send us an email at contact@tripmasters.com, include your booking number and we will resend the PDF document to print your e-ticket.

I received my e-ticket as a PDF but wasn't able to print it. Can I print it at the station?

French print at home e-tickets can be reissued from a self-service kiosk at the station. You will need the e-ticket number (PNR) as found on your invoice.

Eurostar print at home e-tickets can be reissued at the station, but there is a 15£ fee per ticket. You will need the e-ticket number (PNR) as found on your invoice.

All other print at home e-tickets cannot be re-issued at the station.

How do I read my RENFE print at home e-ticket?

If you are traveling to Spain and have purchased a RENFE train ticket please be advised that RENFE train tickets are available in Spanish only.

You can click here to view a quick guide that will assist you in reading your RENFE ticket.

Please note Renfe requires children under the age of four (who are traveling for free and who are considered lap children) be issued a ticket in the amount of $0. This special ticket must be retrieved directly from the Renfe ticket counter. This specially-priced ticket is not available through TripMasters.

I misplaced the printout of my print at home e-ticket. What now?

No problem. You can simply reprint your train ticket from any printer, as long as you can still access the PDF provided to you via email or through our website.

If you request to have your train ticket reprinted at a station ticket window, there may be a local service fee.

I bought a print at home e-ticket, but now don't have access to a printer to print it. What should I do?

Only French e-tickets for a trip originating from France can be printed at the train station using a self-service kiosk. You would then use the e-ticket confirmation number (PNR) indicated on your Rail Europe invoice to retrieve your ticket.

If you're traveling on Eurostar your ticket may be printed at the station, but a fee may be charged.

Other types of print at home e-tickets cannot be printed at the station. Your best bet is to find an internet cafe or self-service print shop where you can go online and print your e-ticket.