We traveled with family & booked together the other couple had better accommodations than we did. We split the total in half. Everything should have been the same. We should be able to pick our flights & rooms. When I called they said they couldn't give me any break downs on rooms.
I used your service strictly for travel purposes through Thailand.
The transfers between airports and hotels were amazing. I would recommend that part of the planning.
The problem I had was the flights. The first flight, Bangkok to chaing Mai, I was locked out of the system until the day before travel. The anxiety level was pretty high. Your answer got the airport early. Really unacceptable.
The second flight from Chiang Mai to Phuket was on Hahn airways operated through Viet Jet. When trying to access Viet Jet they had no record of travel. I tried contacting you while we were in Thailand without response. I then contacted Hahn air, and they sent me the correct airline record. Passenger contact details needed to be applied by the travel agent as SSR CTCM or CTCE for operating airlines information.
This intern gave me the correct airline record.
I would not refer your services based on lack of support.