We traveled with family & booked together the other couple had better accommodations than we did. We split the total in half. Everything should have been the same. We should be able to pick our flights & rooms. When I called they said they couldn't give me any break downs on rooms.
The only point that I will signal as negative was the connection flight from Chain Mai to Phuket, which had an unnecessary wait time, when there were other flighta available, and I had to buy my own tickets to not wait too long.