Tripmasters explain everything and send emails with all the information. Hotel was nice right in the heart of everything, I upgraded in another hotel because of no elevator. Transportation pickup and drop off was on time. Everything went well. I would use tripmasters again.
I do think it would be helpful to check in hotel specifics, such as sister vs firmer beds, as this was difficult for us at times. Also, be aware that some hotels in Italy advertise that they provide air conditioning but actually do not. This was challenging in Ludovisi Luxury Rooms in Rome. Overall, however, our trip went very smoothly and we are happy customers ??
