Special check-in instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the Breakfast rate for children 12 years and under. Breakfast for children can be requested onsite for the listed child breakfast fee.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
- Airport shuttle fee: USD 20 per vehicle (one way)
- Pet fee: USD 30 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Renovations and closures
The following facilities or services will be unavailable from December 14 2025 to December 14 2025 (dates subject to change):
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
On-site payments
Visa, Diners Club, Debit cards not accepted, Cash not accepted, American Express, Mastercard, USD
Property Facilities
- 24-hour business center
- 24-hour front desk
- Airport transportation
- Airport transportation (surcharge)
- Assistive listening devices available
- Ballroom
- Banquet hall
- Braille or raised signage
- Breakfast available (surcharge)
- Business
- Business center
- Business property
- Cashless transactions are available
- City
- Concierge services
- Conference center
- Dry cleaning/laundry service
- Elevator
- Elevator door width (centimeters) - 70
- Elevator door width (inches) - 28
- Essential workers only - NO
- Fitness facilities
- Food and water bowls
- Free newspapers in lobby
- Free self parking
- Free WiFi
- Hair salon
- Health club
- Laundry facilities
- Luggage storage
- Maximum number of pets per room 1
- No accessible shuttle
- No rollaway/extra beds available
- Number of bars/lounges - 1
- Number of coffee shops/cafes - 1
- Number of floors - 14
- Number of meeting rooms - 3
- Number of outdoor pools - 1
- Number of restaurants - 1
- Only dogs and cats are allowed
- Pet-friendly property
- Pet max weight (per pet) in kg is 15
- Pet max weight (per pet) in lb is 33
- Pets allowed
- Pets cannot be left unattended
- Pool sun loungers
- Porter/bellhop
- Professional property host/manager
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Proposal/romance packages available
- Romantic
- Safe-deposit box at front desk
- Sauna
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Smoke-free property
- Snack bar/deli
- Spa services on site
- Steam room
- Television in common areas
- Terrace
- Total number of rooms - 180
- Tours/ticket assistance
- Wedding services
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible on-site restaurant
Rooms
Deluxe Room, 1 King Bed
1 King Bed
604.9 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning
Accessibility - Smooth flooring in room
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Desk
- Desk chair
- Free toiletries
- Free WiFi
- Free wired internet
- Housekeeping - weekdays only
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- LCD TV
- Limited housekeeping
- Minibar
- No cribs (infant beds)
- Non-Smoking
- Phone
- Pillow menu
- Premium bedding
- Premium TV channels
- Private bathroom
- Rainfall showerhead
- Room service (24 hours)
- Shampoo
- Shower only
- Smooth flooring in room
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
- Turndown service
- Wardrobe or closet
Standard Room, 1 King Bed (Standard Queen Bed)
1 King Bed
320 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning
Accessibility - Smooth flooring in room
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Desk
- Desk chair
- Free toiletries
- Free WiFi
- Free wired internet
- Housekeeping - weekdays only
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- LCD TV
- Limited housekeeping
- Minibar
- No cribs (infant beds)
- Non-Smoking
- Phone
- Pillow menu
- Premium bedding
- Premium TV channels
- Private bathroom
- Rainfall showerhead
- Room service (24 hours)
- Shampoo
- Shower only
- Smooth flooring in room
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
- Turndown service
- Wardrobe or closet
Standard Room, 2 Twin Beds
2 Twin Beds
320.2 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning
Accessibility - Smooth flooring in room
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Desk
- Desk chair
- Free toiletries
- Free WiFi
- Free wired internet
- Housekeeping - weekdays only
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- LCD TV
- Limited housekeeping
- Minibar
- No cribs (infant beds)
- Non-Smoking
- Phone
- Pillow menu
- Premium bedding
- Premium TV channels
- Private bathroom
- Rainfall showerhead
- Room service (24 hours)
- Shampoo
- Shower only
- Smooth flooring in room
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
- Turndown service
- Wardrobe or closet
Superior Room, 1 King Bed (Superior Queen Bed)
1 King Bed
427.0 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning
Accessibility - Smooth flooring in room
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Desk
- Desk chair
- Free toiletries
- Free WiFi
- Free wired internet
- Housekeeping - weekdays only
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- LCD TV
- Limited housekeeping
- Minibar
- No cribs (infant beds)
- Non-Smoking
- Phone
- Pillow menu
- Premium bedding
- Premium TV channels
- Private bathroom
- Rainfall showerhead
- Room service (24 hours)
- Shampoo
- Shower only
- Smooth flooring in room
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
- Turndown service
- Wardrobe or closet
Superior Room, 2 Twin Beds
2 Twin Beds
427.0 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning
Accessibility - Smooth flooring in room
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Desk
- Desk chair
- Free toiletries
- Free WiFi
- Free wired internet
- Housekeeping - weekdays only
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- iPod docking station
- LCD TV
- Limited housekeeping
- Minibar
- No cribs (infant beds)
- Non-Smoking
- Phone
- Pillow menu
- Premium bedding
- Premium TV channels
- Private bathroom
- Rainfall showerhead
- Room service (24 hours)
- Shampoo
- Shower only
- Smooth flooring in room
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste available on request
- Towels provided
- Turndown service
- Wardrobe or closet
