Special check-in instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
On-site payments
Visa, Debit cards, Cash not accepted, American Express, Mastercard, COP
Property Facilities
- 24-hour front desk
- Airport transportation (surcharge)
- Arcade/game room
- Banquet hall
- Basketball on site
- Billiards or pool table
- Braille or raised signage
- Business center
- Children's pool
- Concierge services
- Conference space
- Designated smoking areas
- Dry cleaning/laundry service
- Fitness facilities
- Free self parking
- Free water park access
- Free WiFi
- Garden
- Laundry facilities
- Luggage storage
- Miniature golf on site
- Nightclub
- No elevators
- Number of bars/lounges - 1
- Number of bathrooms - 1
- Number of hot tubs - 3
- Number of outdoor pools - 3
- Number of poolside bars - 1
- Number of restaurants - 3
- Outdoor tennis courts - 2
- Pets not allowed
- Picnic area
- Playground on site
- Pool sun loungers
- Professional property host/manager
- Safe-deposit box at front desk
- Sauna
- Service animals not allowed
- Snack bar/deli
- Tennis on site
- Total number of rooms - 203
- Tours/ticket assistance
- Volleyball on site
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible meeting spaces/business center
- Wheelchair-accessible on-site restaurant
- Wheelchair accessible parking
- Wheelchair accessible path of travel
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
Rooms
Premium Room
2 Double Beds OR 1 Queen Bed
2 Double Beds OR 1 Queen Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Bed sheets not available
Non-Smoking
- Air conditioning
- Bed sheets not available
- Braille signage
- Cable TV service
- Closed captioned TV
- Daily housekeeping
- Doorbell/telephone notification
- Flat-panel TV
- Free toiletries
- Free WiFi
- Hair dryer
- In-room safe
- Lever door handles
- Minibar
- Non-Smoking
- Phone
- Private bathroom
- Refrigerator
- Room service (limited hours)
- Shower only
- Television
- Towels provided
Quadruple Room, 2 Double Beds
2 Double Beds
301-sq-foot (28-sq-meter) room with garden views
2 Double Beds
301-sq-foot (28-sq-meter) room with garden views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar, and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Standard Double Room, 1 Queen Bed
1 Queen Bed
172-sq-foot (16-sq-meter) room with garden views
1 Queen Bed
172-sq-foot (16-sq-meter) room with garden views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar, and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Standard Room
2 Double Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
- Air conditioning
- Bed sheets not available
- Braille signage
- Cable TV service
- Closed captioned TV
- Daily housekeeping
- Doorbell/telephone notification
- Flat-panel TV
- Free cribs/infant beds
- Free toiletries
- Free WiFi
- Hair dryer
- In-room safe
- Lever door handles
- Minibar
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Refrigerator
- Room service (limited hours)
- Shower only
- Television
- Towels provided
- Wheelchair accessible
Standard Triple Room
2 Twin Beds
280-sq-foot (26-sq-meter) room with garden views
2 Twin Beds
280-sq-foot (26-sq-meter) room with garden views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar, and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Superior Double Room
2 Queen Beds
581-sq-foot (54-sq-meter) room with garden views
2 Queen Beds
581-sq-foot (54-sq-meter) room with garden views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar, and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Superior Room
2 Queen Beds
Features a private balcony
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, playpen, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Bed sheets not available
Non-Smoking
- Air conditioning
- Balcony
- Bed sheets not available
- Braille signage
- Cable TV service
- Closed captioned TV
- Daily housekeeping
- Desk
- Doorbell/telephone notification
- Flat-panel TV
- Free toiletries
- Free WiFi
- Hair dryer
- In-room playpen
- In-room safe
- Lever door handles
- Minibar
- Non-Smoking
- Phone
- Private bathroom
- Refrigerator
- Room service (limited hours)
- Shower only
- Television
- Towels provided
Superior Triple Room
2 Queen Beds
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar, and room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
