Special check-in instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
- Airport shuttle fee: USD 17 per vehicle
- Pet deposit: USD 32 per night
- Pet fee: USD 32 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 9 AM to 9 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
On-site payments
Visa, Diners Club, Debit cards, Cash, American Express, Mastercard, USD
Property Facilities
- 24-hour fitness facilities
- 24-hour front desk
- Airport transportation - drop-off (surcharge)
- Airport transportation (surcharge)
- Banquet hall
- Barbecue grill(s)
- Braille or raised signage
- Business center
- Business property
- Coffee/tea in common areas
- Concierge services
- Conference center
- Contactless check-in is available
- Contactless check-out is available
- Daily
- Dry cleaning/laundry service
- Elevator
- Essential workers only - NO
- Fitness facilities
- Food and water bowls
- Free breakfast
- Free buffet breakfast
- Free reception
- Free self parking
- Free WiFi
- Free wired internet
- Full-service spa
- Garden
- Laundry facilities
- Luggage storage
- Maximum number of pets per room 2
- No cribs (infant beds) available
- No rollaway/extra beds available
- Number of bars/lounges - 2
- Number of buildings/towers - 1
- Number of floors - 8
- Number of meeting rooms - 9
- Number of outdoor pools - 1
- Number of poolside bars - 1
- Number of restaurants - 2
- Only dogs and cats are allowed
- Outdoor tennis courts - 1
- Pet-friendly property
- Pet max weight (per pet) in kg is 10
- Pet max weight (per pet) in lb is 22
- Pets allowed
- Picnic area
- Playground on site
- Professional property host/manager
- Rooftop terrace
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Smoke-free property
- Snack bar/deli
- Spa property
- Spa treatment room(s)
- Swimming pool
- Tennis on site
- Total number of rooms - 165
- Tours/ticket assistance
- Wheelchair accessible (may have limitations)
- Year Built - 2014
Rooms
Standard Double Room
1 King Bed
355 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 55-inch flat-screen TV with cable channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Iron/ironing board, phone, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
- Air conditioning
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Daily housekeeping
- Desk
- Down comforter
- Flat-panel TV
- Free WiFi
- Free wired internet
- Hair dryer (on request)
- In-room safe
- Iron/ironing board
- Minibar
- Mobile key entry
- Non-Smoking
- Phone
- Premium bedding
- Private bathroom
- Roll-in shower
- Room service (24 hours)
- Shower only
- Towels provided
- Visual fire alarm
- Wardrobe or closet
- Window screens
Standard Twin Room
2 Double Beds
355 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 55-inch flat-screen TV with cable channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Iron/ironing board, safe, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
- Air conditioning
- Bedsheets provided
- Blackout drapes/curtains
- Cable TV service
- Daily housekeeping
- Desk
- Down comforter
- Flat-panel TV
- Free WiFi
- Free wired internet
- Hair dryer (on request)
- In-room safe
- Iron/ironing board
- Minibar
- Mobile key entry
- Non-Smoking
- Premium bedding
- Private bathroom
- Roll-in shower
- Room service (24 hours)
- Shower only
- Towels provided
- Visual fire alarm
- Wardrobe or closet
- Window screens
