Special check-in instructions
Front desk staff will greet guests on arrival at the property.
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Renovations and closures
This property is closed from November 7 2025 to November 8 2025 (dates subject to change).
Know before you go
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Pool access available from 9:30 AM to 9:30 PM.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
On-site payments
Visa, Debit cards, Cash, American Express, Mastercard, COP
Property Facilities
- 24-hour front desk
- Access to nearby outdoor pool
- Airport transportation (surcharge)
- Banquet hall
- Business center
- Children's pool
- Contactless check-in is available
- Contactless check-out is available
- Designated smoking areas
- Dry cleaning/laundry service
- Elevator
- Free WiFi
- Garden
- Laundry facilities
- Luggage storage
- Number of bars/lounges - 1
- Number of meeting rooms - 1
- Number of outdoor pools - 1
- Number of restaurants - 1
- Pets not allowed
- Pool sun loungers
- Professional property host/manager
- Safe-deposit box at front desk
- Sauna
- Service animals not allowed
- Terrace
- Total number of rooms - 108
- Tours/ticket assistance
Rooms
Junior Suite
1 King Bed OR 2 Twin Beds
463-sq-foot room with water views
1 King Bed OR 2 Twin Beds
463-sq-foot room with water views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
- Bathrobes
- Bathtub only
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Deep soaking bathtub
- Free cribs/infant beds
- Free WiFi
- Hair dryer
- In-room safe
- LCD TV
- Minibar
- Non-Smoking
- Phone
- Private bathroom
- Rollaway/extra beds (free)
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Junior Suite (Panoramic)
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed OR 2 Double Beds
441-sq-foot room with lake views
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed OR 2 Double Beds
441-sq-foot room with lake views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Premium Room
1 King Bed OR 2 Queen Beds
269 sq feet
1 King Bed OR 2 Queen Beds
269 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available, bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
- Bathrobes
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free cribs/infant beds
- Free WiFi
- Hair dryer
- In-room safe
- LCD TV
- Minibar
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Shower only
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Premium Suite (Jacuzzi)
1 King Bed and 1 Twin Sofa Bed
463-sq-foot room with lake views
1 King Bed and 1 Twin Sofa Bed
463-sq-foot room with lake views
Layout - 3 bedrooms
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bathtub or shower
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Suite (Imperial Panoramica)
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
Overlooking the lake
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bathtub or shower
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Rainfall showerhead
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Suite (Suite Imperial)
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
753-sq-foot room with lake views
1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed
753-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathtub, bathrobes, and a hair dryer
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bathtub only
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided
Superior Room
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Bathroom - Private bathroom, bathrobes, a hair dryer, and towels
Practical - Phone
Comfort - Daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
- Bathrobes
- Bed sheets not available
- Cable TV service
- Daily housekeeping
- Free WiFi
- Hair dryer
- LCD TV
- Minibar
- No cribs (infant beds)
- Non-Smoking
- No rollaway/extra beds
- Phone
- Private bathroom
- Room service
- Shampoo
- Soap
- Television
- Toilet paper
- Toothbrush and toothpaste not available
- Towels provided