Our vacation packages offer our clients a unique, fully custom approach to vacation planning. Begin with one of our suggested itineraries and customize the flights, hotels, transportation, and activities, making the package your own!
The transportation was not well planed out and the customer service wasn't helpful when the issue was brought to their attention. My family was traumatized from the train ride and TRIPMASTERS didnt seem t...
The hotel in Tokyo was really good but the hotel in Kyoto was not.
I already have recommended you guys to several people and I was very happy with the service. I appreciate all the help the great hotels, and the transportation that was made easy to us. I would've liked th...
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Everything was set up pretty great. If I had to make one suggestion it would be to maybe show a map of trusted ATMs or a list of to does before embarking on the trip, such as exchange cash to euros, what the norm is on tipping. Other than that the hotels and drivers wer...
We had our passports stolen and TripMasters did not fight to get our hotel refunded since we could not travel without them. They did NOT try to contact the hotel on time nor did they try to get our money back. Feeble attempt to get our money back from the hotel where ...
Been more honest about your services
Our one issue would have been to have more direct flights back from Ireland.
Iberia airline in Granada completely incompetent. Could not print all our boarding passes and lost a suitcase !
TripMaster's staff was axcellent. Whether it was the initial booking, providing information or helping us make a change, each person we dealt with was always very competent and helpful. All the flights and the train were great. CitizenM Tower of London Hotel, London: Lo...
I had an amazing time in Athens. The hotel was great and the location was amazing and is walking distance from many sites including the acropolis. PAme House is great and the service is also great. Also the free breakfast was amazing and I highly recommend it. I was...
Everything went as planned , Swiss airlines was a disappointment. The seats in front of us went back too far and our tray tables were broken. We mentioned this to the flight attendant. All she said is that a lot of things on the plane are broken . Other than that we had...
We had couple of unexpected issues which were the beyond the control of tripmaster and the agents still helped us a lot. Maybe as the agent representing consumers, you can suggest British Airways to update reservation and check in system which we had an issue during che...
Hi -- Here are the problems I encountered (which I feel you could have done better at preventing). 1. My initial train ride from Innsbruck to Zurich was cancelled and you got me another ticket. However, this was a complete disaster. I had to be out of my hotel at 11...
With our top deals to Asia and the South Pacific, you will uncover ancient empires, imperial dynasties, aboriginal cultures, and colonial history among diverse natural landscapes, exotic islands, and glittering skylines.
There are some problems with the connections flights
We had a great trip. The only complaints we had are minimal parking and when you do find parking it is very expensive. Minimal complaint here but the bed at the Yehs hotel in melbourne was very small but again that is minimal. otherwise, everything was flawless as far a...
Sharing more knowledge on hotels.
I have booked many trips through TripMasters and I have generally had excellent experiences. The website is excellent and makes everything very easy. With this particular trip, I had two fairly significant issues: 1. I booked a transfer from the Bangkok airport to my...
Did a good job in hotel selection. We were surprised of the hotel selection that exceeded our expectations.
Hotels were nice and area surrounding were convenient for train
Allow us to slit the payment between 2 cards.
Amazing hotels and the transfers were spot on.
We traveled with family & booked together the other couple had better accommodations than we did. We split the total in half. Everything should have been the same. We should be able to pick our flights & rooms. When I called they said they couldn't give me any break dow...
Your website provided us with many options. Unfortunately, the first hotel we picked was way below our standards. That is not a reflection of your company.
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Hotel cataratas Foz dd Iguazú not good for you to recommend to other customers Employees good ! Location amazing! But room conditions bad Mold , humidity, showers tiles not clean , first time it happened to me
We had a great time in Peru. Our hotels were all very nice and clean. The transfers were punctual and easy to find. The communication was professional. All of our activities were great.
The way the company followed up with me everyday, making sure I knew times, names and all the information I would need to make it an excellent vacation. Even when I had to change hotels, due to personal preference, they were helpful. They called me to make sure I got to...
our hotel in Medilin Columbia was 1st class . wonderful customer service and centrally located to nightlife and shopping.
This trip was a good value for us to explore two cities we have never been. Having completed the trip, I would have preferred a hotel located in the old town of Panama City. The Ramada was nice, but we ended up taking an uber to/from the old town every day and dealing...
This was our third trip booked through you. All three have been wonderful. I recommend your site regularly. Please keep up the good work!
Great follow up, excellent contacts aboard and timely responses to our queries
Hotels were adequate, two had no hot water. Ferries have no air circulation, very hot. One ferry, Vladel- took on so much luggage that it blocked the aisle with the luggage - very dangerous. Sunset hotel is directly across from ferry so not sure why you charge for a...
Overall it was a great experience working with TripMasters! We flew with Delta Airlines from Sacramento to Belize. It was a bit long with the layover but we made the best of the situation. We stayed at Mahogany Hall in San Ignacio (Bullet Tree) and experienced amazing a...
This trip was epically amazing! Everything was perfect!
